ISO 20000 Middle East

Send Enquiry

Please choose a Name
Please choose a Email
Please choose a Phone Number
Please choose a Company Name
Please enter a message in the text box.

What Is ISO 20000?

ISO 20000 is a globally recognized Information Technology Service Management (ITSM) standard. It is publicized by the International Organization for Standardization (ISO). ISO 20000 provides a structured framework for organizations to establish, implement, and manage IT service management systems. The standard is designed to ensure the effective delivery of IT services, drive continuous improvement, and enhance customer satisfaction.

Key Features of ISO 20000

  • Service Management Processes

    ISO 20000 defines a set of IT service management processes, including incident management, problem management, change management, and service level management.

  • Service Level Agreements (SLAs)

    The standard emphasizes establishing and meeting SLAs to ensure IT services align with business objectives.

  • Continual Improvement

    ISO 20000 promotes a culture of continual improvement in IT service management, driving efficiency and customer satisfaction.

  • Customer-Centric Approach

    Organizations are required to focus on customer needs and expectations when delivering IT services.

  • Risk Management

    The standard addresses risk management in IT service delivery, identifying and mitigating potential issues.

Benefits of ISO 20000 Certification

ISO 20000 certification offers several benefits to organizations.

  • Enhanced IT Service Quality

    Certification helps organizations improve the quality and reliability of IT services, leading to greater customer satisfaction.

  • Efficiency and Cost Reduction

    Organizations can reduce operational costs and enhance efficiency by optimizing IT service management.

  • Risk Mitigation

    ISO 20000 ensures that IT risks are identified and managed effectively, reducing the likelihood of service disruptions.

  • Compliance

    Organizations that meet ISO 20000 requirements are more likely to comply with IT service management regulations.

  • Customer Trust

    Certification builds trust among customers and partners, demonstrating a commitment to delivering high-quality IT services.

Our ISO 20000 Services

We offer the best ISO 20000 consulting services to guide organizations through certification. Our team of experienced consultants collaborates closely with your IT teams to create a customized IT Service Management System (ITSM) that aligns with your specific needs and industry requirements. We assist in process optimization, SLA development, risk assessment, and compliance with ISO 20000 standards. Let us be your partner if you're ready to elevate the quality and efficiency of your IT services, mitigate risks, and gain international recognition for your commitment to ITSM. We're here to help you navigate the path to ISO 20000 certification and ensure excellence in your IT service delivery.

Our Clients

#EndLibraryItem -->